English for Hospitality: Front of House - Perfectly Spoken
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IELTS Level: 3.0, 3.5
Cambridge: A2 Key (KET)

English for Hospitality: Front of House

This course is designed for anyone working, or intending to work in the hospitality industry. Packed with key vocabulary, the lessons will also equip you with essential skills such as managing enquiries and dealing with problems. Upon completion, you will be better able to interact with guests in a professional, polite and helpful manner.

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Course Info

The objective of this course is to focus on:

  • Using formal English
  • Managing a complaint
  • Interacting with guests
  • Making reservations
  • Describing a hotel's facilities
  • Using polite indirect questions

 

  • Lesson 01 - Welcoming Guests
  • Lesson 02 - Facilities
  • Lesson 03 - Managing Enquiries
  • Lesson 04 - Dealing with Problems
  • Lesson 05 - Recommendations

Watch the Trial Lesson

 

Course Level

From A2

This course is useful for students:

 

  • Students who work in the hospitality industry
  • Students intending to work in the hospitality industry

Course Content

 

  • 5 video lessons
  • 10 question test after each lesson
  • 5 downloadable practice exercises

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The Teachers

Stephanie Marston
Stephanie Marston

Stephanie Marston graduated with a degree in English Literature and went on to gain a Masters in Publishing Studies. She has practical experience of working in an international business context and for this reason has specialised in teaching business English in multinational companies.

Stephanie has lived and worked in Yokohama, Milan and London and has now been teaching students to communicate more effectively and confidently for over ten years. She has taught on a wide range of courses including; IELTS, interview preparation and presentation skills.

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